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Dispatch

Jobs in this family are responsible for receiving public safety calls, entering situational data into a computer, evaluating the situation/incident, communicating with public safety personnel, and following standard operating procedures to initiate an appropriate response such as dispatching public safety personnel/officers. Tasks and duties are learned on-the-job in a short time frame with employees following standard procedures.

Jobs and Descriptions

Dispatcher I

First level technical position responsible for communicating with and dispatching public safety personnel. Incumbents respond to the emergency and distress calls; dispatch public safety personnel/officers; respond to inquiries by the public and other public safety agencies; interacting with city, county, state, and federal public safety personnel; and maintaining records of all dispatches.

Typically requires Graduation from high school or equivalent and 0-1 years of experience.

OCCU: 9664
Pay Grade: MS03

Dispatcher II

Second level technical position responsible for communicating with and dispatching public safety personnel. Incumbents respond to the emergency and distress calls; dispatch public safety personnel/officers; respond to inquiries by the public and other public safety agencies; interacting with city, county, state, and federal public safety personnel; and maintaining records of all dispatches. Assists in on-the-job training of lower level employees and directs lower level staff in daily activities.

Typically requires Graduation from high school or equivalent and 2-4 years of experience.

OCCU: 9665
Pay Grade: MS06

Dispatcher Team Lead

First level supervisory position responsible for the management of dispatch and emergency communications personnel. Incumbents are responsible for training and managing lower level dispatchers and communicators.  At this level incumbents exercise independent judgment and discretion in decision making and knowledge of procedures and protocol. May establish and/or implement policies for completion of the required tasks. Trains all lower level staff on established procedures.

Typically requires Graduation from high school or equivalent and 3-5 years of experience.

OCCU: 9666
Pay Grade: MS09