When experiencing strained relationships and undesirable results, it’s likely that a “crucial conversation” is needed to get things on track. This highly interactive course teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or sensitive topics – at all levels of the organization. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas and make high-quality decisions.
Objectives:
•   Speak persuasively, not abrasively
•   Foster teamwork and better decision making
•   Build acceptance rather than resistance
•   Resolve individual and group disagreements
Participant materials provided as part of the course include:
•   Participant workbook
•   Cue cards for each lesson, in a desktop display case
•   The Crucial Conversations Model card
•   A copy of the NY Times bestselling book, Crucial Conversations
•   The Crucial Conversations Audio Companion
•   A course completion certificate
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
2 Hours CPM Elective Credit
HRCP participants should not take this class since it is part of the HRCP curriculum.

With the EEOC reporting an ever-increasing number of workplace harassment complaints, it is more important than ever for agency personnel to know how to handle complaints. Employers have a legal duty to promptly and thoroughly investigate complaints of harassment, discrimination, and retaliation that occur in the workplace.  This course will review:

• The MSPB grievance procedure and best practices for effectively responding to a grievance 
• The jurisdiction and rules of the EAB
• Best practices in the EAB hearing process
• Best practices in the EEOC mediation, investigation, and agency response process 
• The EEOC Determination and litigation.

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, 
Those who manage people, projects, or programs, or
Human Resources professionals
6 Hours CPM Elective Credit

This course helps participants in recognizing the impact of differences in age, culture, gender, race, lifestyle, and physical abilities in the workplace.

Objectives:

• Define diversity and diversity management
• Understand the importance of diversity in the workplace
• Differentiate between stereotypes and biases
• Demonstrate behaviors that value diversity
• Create an inclusive workplace free of micro aggressions

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track
Those who manage people, projects or programs

6 Hours CPM Elective Credit

Communication is often taken for granted; after all, it is something we do on a daily basis. However, it is one of the most important aspects of your life and touches on all areas of your career, home life, friendships, relationships as well as interactions to total strangers.

Objectives:

• Understand communication styles
• Methods to getting your message across
• Understanding others views
• Managing criticism
• Putting into practice

TARGET AUDIENCE: All employees

6 Hours CPM Elective Credit

Find the right fit for vacant positions by learning best practices for the interviewing process. Participants will learn how to develop strong interview questions that lead to discovering the best candidate for positions under recruitment.
Objectives:
•   Examine the importance of the interviewing process
•   Compare types of interviews and the types of questions used for interviews
•   Develop communication skills that will enhance interview sessions
TARGET AUDIENCE: Individuals who participate in the interviewing process
Human Resources professionals
6 Hours CPM Elective Credit

This class provides a look at a different measure of leadership, development, performance, and career advancement. Participants will gain a deeper understanding of emotional intelligence that can serve as a catalyst for individual development.
Objectives:
•    Identify criteria and traits that determine excellence in leadership and performance
•    Discuss how emotional intelligence relates to effectiveness in the workplace and why it is crucial to career development
•    Identify leadership and management competencies with regard to emotional intelligence
•    Discuss how MBTI relates to emotional intelligence
•    Participate in group projects focused on developing techniques for improving emotional intelligence
TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track,
Those who deliver critical services, or
Those who manage people, projects, or programs
3 Hours CPM Elective Credit

This course is designed to show you the way to get the best out of a confident, motivated employee and to show them how to motivate that group.

Objectives:

• Define Motivation
• Methods of Motivation
• Identifying personality types
• Using personality types for motivation

TARGET AUDIENCE: Individuals who interact with the public,
Those who are on a management track, or
Those who manage people, projects or programs
6 Hours CPM Elective Credit

Most supervisors are unsure of the most effective ways to discuss performance issues and conduct performance reviews. This class discusses the most challenging aspects surrounding performance evaluations and provides resources for participants to use in performance conversations.
Objectives:
•    Learn the elements of the Performance Review System (PRS)
•    Discuss challenges to the PRS process and how best to defend decisions with the Employee Appeals Board and the Equal Employment Opportunity Commission in accordance with MSPB policies
•    Learn the difference in disciplinary issues vs. performance issues
•    Explain the elements of due process 
•    Learn the role of the Human Resources office in the PRS process
TARGET AUDIENCE: Individuals who supervise people
6 Hours CPM Elective Credit

This session will review:

• The latest guidance and enforcement regulations from the Equal Employment Opportunity Commission
• Social media and the workplace regulations
• Telework policies
• Medical marijuana and the workplace
• Recent employment litigation, legislation, and judicial decisions
• Trends in federal and state employment claims